Refund policy

At Luca Julia, we want you to be completely satisfied with your purchase. If for some reason you are not satisfied, we offer one 30-day money-back guarantee.

Need to cancel? If your order hasn’t shipped yet, we’ll cancel it and refund you in full, free of charge.

No customs fees, no hidden costs - just smooth, easy shopping

Return Right

You have the right to return your order within 30 days of receipt of the item. To return a product, it must be in the same condition as you received it unused, with labels remaining and in the original packaging.

Then you return:

* Contact us at info@portuloja.com to have your return case registered.

* Download and fill in ours return form.

* Return the product together with the completed return form to the following address:

Main return address:

Company Name: DHL Paket GmbH
Address: Sträßchensweg 10, 53113 Bonn, Germany
Phone: +49 228 1820
Email: impressum.paket@dhl.com
Website: www.dhl.de

Additional return address, if you find it easier:

Company Name: Royal Mail Group Limited

Email: customer.service.team@royalmail.com

Phone Number (UK): 03457 740 740, +44 1782 668 007

Address: 100 Victoria Embankment, London, EC4Y 0HQ, United Kingdom

We recommend that you use a traceable freight option, as we are not responsible for returns that do not reach us.

Refund

Once we have received and inspected the returned item, we will notify you by email. Approved returns are refunded within 14 working days using the same payment method used in the purchase.

Damaged or incorrect goods

If you receive an item that is damaged or incorrect, contact us within 48 hours of receipt. We will offer a free refund or refund.

Business Information
Business Name: VITENZ LLC
Business Address: 30 N GOULD ST STE R SHERIDAN WY 82801
EIN: 39-2123719
Email: info@portuloja.com