Build Your Charm Necklace
Lifetime Warranty On Tarnishing
Water Resistant
Sweat Resistant
Heat Resistant
Shipping Policy
Delivery Area
We offer worldwide shipping on all orders.
Shipping Provider
All orders are shipped from our third-party logistics (3PL) warehouse located in China. Final delivery is handled by trusted local partner carriers in the destination country.
Please see the detailed explanation below for more information about our 3PL services.
Processing Time
Orders are processed within 24 hours (Monday to Friday).
Orders placed on weekends or public holidays will be processed on the next business day.
Please note that processing time may be extended during peak seasons, promotional periods, or high order volumes.
Delivery Time
Estimated delivery time is 5–8 business days from the date of shipment.
Total delivery time = Processing Time + Transportation Time.
Please note that delivery times are estimates and may vary depending on customs clearance, destination country, local carrier performance, and other external factors.
Shipping Cost
We offer free standard shipping on all orders delivered to Switzerland.
- No minimum purchase amount is required.
- No hidden fees apply.
- Free shipping applies to standard shipping only.
For other international destinations, shipping costs (if applicable) will be calculated and displayed at checkout before payment.
Customs Fees and Import Taxes
For orders delivered to Switzerland:
- No customs duties or import taxes will be charged upon delivery.
- The price shown at checkout is the final price.
For other countries, customs duties or import taxes (if applicable) are determined by local regulations and are the responsibility of the customer.
Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number so you can monitor your shipment.
You can also track your order directly on our website via the tracking page.
Delays
While we strive to ensure timely delivery, delays may occur due to:
- High shipping volume
- Public holidays
- Customs inspections
- Carrier disruptions
- Weather conditions
- Other unforeseen circumstances
COVID-19 Notice
Affected by COVID-19 and related public health measures, delivery times may experience temporary delays. We appreciate your understanding and patience.
Delivery Address
Please ensure that all shipping information is accurate and complete at checkout.
We are not responsible for lost or undelivered packages resulting from incorrect or incomplete address information provided by the customer.
Failed Deliveries or Returned Packages
If a package is returned to us due to:
- Incorrect address information
- Failure to collect the package
- Refusal of delivery
We will contact you to arrange re-shipment. Additional shipping charges may apply.
Damaged Packages
If your package arrives visibly damaged, please:
- Take clear photos of the package and damaged items.
- Contact us within 24 hours of delivery at: info@portuloja.com
We will review the case and provide a suitable resolution.
What Our 3PL Warehouse in China Does
Our third-party logistics (3PL) partner in China provides the following services:
- Order Fulfillment: Picks, packs, and ships customer orders efficiently.
- Customs & Compliance: Prepares export documentation and ensures smooth cross-border shipping procedures.
- Returns Handling: Manages international returns when necessary.
- Inventory Management: Provides real-time inventory tracking via a digital management system.
Important:
All inventory stored at our 3PL facility is fully owned by us. We have purchased the stock and transferred it to the 3PL warehouse. The 3PL provider only stores and manages our inventory on our behalf.
Return & Refund Policy
Delivery Area
We offer worldwide shipping on all orders.
Shipping Provider
All orders are shipped from our third-party logistics (3PL) warehouse located in China. Final delivery is handled by trusted local partner carriers in the destination country.
Please see the detailed explanation below for more information about our 3PL services.
Processing Time
Orders are processed within 24 hours (Monday to Friday).
Orders placed on weekends or public holidays will be processed on the next business day.
Please note that processing time may be extended during peak seasons, promotional periods, or high order volumes.
Delivery Time
Estimated delivery time is 5–8 business days from the date of shipment.
Total delivery time = Processing Time + Transportation Time.
Please note that delivery times are estimates and may vary depending on customs clearance, destination country, local carrier performance, and other external factors.
Shipping Cost
We offer free standard shipping on all orders delivered to Switzerland.
- No minimum purchase amount is required.
- No hidden fees apply.
- Free shipping applies to standard shipping only.
For other international destinations, shipping costs (if applicable) will be calculated and displayed at checkout before payment.
Customs Fees and Import Taxes
For orders delivered to Switzerland:
- No customs duties or import taxes will be charged upon delivery.
- The price shown at checkout is the final price.
For other countries, customs duties or import taxes (if applicable) are determined by local regulations and are the responsibility of the customer.
Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number so you can monitor your shipment.
You can also track your order directly on our website via the tracking page.
Delays
While we strive to ensure timely delivery, delays may occur due to:
- High shipping volume
- Public holidays
- Customs inspections
- Carrier disruptions
- Weather conditions
- Other unforeseen circumstances
COVID-19 Notice
Affected by COVID-19 and related public health measures, delivery times may experience temporary delays. We appreciate your understanding and patience.
Delivery Address
Please ensure that all shipping information is accurate and complete at checkout.
We are not responsible for lost or undelivered packages resulting from incorrect or incomplete address information provided by the customer.
Failed Deliveries or Returned Packages
If a package is returned to us due to:
- Incorrect address information
- Failure to collect the package
- Refusal of delivery
We will contact you to arrange re-shipment. Additional shipping charges may apply.
Damaged Packages
If your package arrives visibly damaged, please:
- Take clear photos of the package and damaged items.
- Contact us within 24 hours of delivery at: info@portuloja.com
We will review the case and provide a suitable resolution.
What Our 3PL Warehouse in China Does
Our third-party logistics (3PL) partner in China provides the following services:
- Order Fulfillment: Picks, packs, and ships customer orders efficiently.
- Customs & Compliance: Prepares export documentation and ensures smooth cross-border shipping procedures.
- Returns Handling: Manages international returns when necessary.
- Inventory Management: Provides real-time inventory tracking via a digital management system.
Important:
All inventory stored at our 3PL facility is fully owned by us. We have purchased the stock and transferred it to the 3PL warehouse. The 3PL provider only stores and manages our inventory on our behalf.
Promise/Guarantee
Our Portuloja Jewelry Promise to you.
Our lifetime warranty covers all our claims that will not happen with your purchase. We guarantee our jewellery will never fade, tarnish, or lose its colour. That includes in the shower, sea, pool, wearing while training or exposed to sweat and heat. Our jewellery is built to last. However, should it tarnish, we will replace it for free. Just send an email with your order number & a photo to our customer service team info@portuloja.com & we will be there to help.
Size Guide
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